Vanessa Scrimini
Consultant, Agentic AI for CX, Data Analytics & Data Security
Vanessa is a strategy and operations leader with a strong background in business analytics, client services, and strategic partnerships. With experience spanning wealth management, fintech, and technology consulting, she helps companies optimize financial and operational performance. With previous experience at Hootsuite and S&P Global, Vanessa has led initiatives in digital transformation, investment strategy, and business development. Her expertise in data analysis and go-to-market strategies positions her at the intersection of business growth and innovation.
Our Team
Rob Hilsen
Managing Partner & Principal Consultant, CCaaS, UCaaS, Human Risk Management, Data Privacy
Rob Hilsen is the founder of The LookNow Agency, a consultancy that provides strategic communications and analyst relations advisory services to executive leaders at growth-oriented B2B technology companies. Rob specializes in aligning communications strategies with business objectives to help clients build stronger market positions, enhance brand visibility, and achieve measurable outcomes. With expertise spanning CCaaS, UCaaS, AI-powered customer and employee experiences, Data Governance, Email and Collaboration Security, Insider Risk, and Security Awareness & Training, The LookNow Agency brings a tailored approach to addressing each client’s unique challenges, work that involves navigating competitive markets, improving stakeholder engagement, and positioning companies for long-term success. Before founding The LookNow Agency, Rob held leadership roles in Communications at Genesys, Twilio, and Zendesk, where he contributed to category creation, market positioning, and pre-IPO strategies. He is also a contributor to NoJitter and a member of the Society of Communications Technology Consultants (SCTC).
Angie Shey
Senior Consultant, Technology Innovation & New Venture Acceleration
Angie holds a Master’s degree in Communication from Simon Fraser University and is dedicated to fostering innovation, mentorship, and ecosystem growth within Canada’s tech landscape. Her expertise spans venture acceleration, technology commercialization, and innovation strategy, helping founders navigate the complexities of scaling a startup. Before New Ventures BC and the LookNow agency, Angie held project management roles in the gaming industry at Radical Entertainment, where she led multi-disciplinary teams in the development and launch of major gaming titles.
Jared Oliva
Consultant, CCaaS, ERP, & Cloud Cyber Security
Jared is a Certified Industry Analyst Relations Professional with over five years of experience managing analyst relations for cloud cybersecurity, AI, and CX vendors. He has worked both in-house at Forrester Research and on the vendor side, supporting analyst engagement strategies at Genesys and Zscaler.
Currently, Jared leads analyst relations at Hitachi Vantara, helping shape market perception and positioning within the analyst community. Prior to joining The LookNow Agency, Jared developed and executed analyst relations programs that enhanced vendor visibility, influenced industry evaluations, and strengthened strategic partnerships with leading analyst firms.
Dan Schick
Consultant & Lead Researcher, Communications Strategies for Technical Change in Complex Business Environments
Dan Schick is a business strategy and technology change leader specializing in digital transformation, automation, and enterprise communications. With expertise in CCaaS, UCaaS, and knowledge management, he helps organizations enhance collaboration and efficiency. Before WorkSafeBC and the LookNow Agency, he held leadership roles at ICBC and TELUS, driving digital innovation and customer engagement strategies. Dan is passionate about mentoring teams and fostering technology-driven change.
Theresa Tang
Partner & Director, Business Operations
Theresa is a strategic business leader specializing in change management, talent strategy, and executive communications. With experience as the Director of Leadership Enablement & Communications at PlayStation, she partners with senior leadership to drive digital transformation and organizational growth. Prior to joining the LookNow Agency, she supported large-scale teams in technology and product management, aligning people strategies with business goals. With experience in HR consulting and workforce development, Theresa is passionate about building high-performing teams and scalable people-centric solutions.
In the Spotlight
6 PR Pros' Sweet Stories of Love Connections in the Workplace
LookNow Agency’s Rob Hilsen and Theresa Tang featured in PRWeek , sharing their story of finding love in the PR industry.
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Building Trust in Outbound Calling Systems – Enterprise Connect 2025
LookNow Agency’s Rob Hilsen joins industry leaders at Enterprise Connect 2025 to discuss strategies for enhancing trust and authenticity in outbound communications.
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Spotlight on Talent: B2B Influencer Marketing Experts to Follow
LookNow Agency’s Rob Hilsen is featured in an article highlighting the growing role of B2B influencer marketing, featuring insights from 20 industry experts on its impact, best practices, and trends
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